These Warranty Terms apply to goods, products and services purchased from Aton Ltd. (“Products”) purchased from the www.atonlight.com online store.
Duration of warranty
Beyond the statutory 24-month consumer warranty, we provide buyers with an extended warranty of 3 years on our products, except as described in the Complaints procedure rules, which are not covered by the warranty.
This extended warranty applies only to the first purchaser of our product if it is also a final consumer. The extended warranty does neither cover batteries, nor the cost of repairing or replacing them.
In the case of an extended warranty, our warranty service does not include any additional services (such as shipping costs), which are borne by the purchaser under our extended warranty.
In the case of goods being already used, maintained and / or refurbished according to the manufacturer’s instructions, the statutory warranty is 1 year if the buyer is a consumer.
The warranty period begins on the date of receipt of the product and is extended by the period during which the product was under warranty repair.
In case of replacement of the product for a new one, any further complaints are based on the original proof of purchase, invoice.
Procedure for handling complaints
In your e-mail, please provide your contact phone with the most appropriate description of the defect and attach a scanned copy of the invoice to the goods (this serves as a guarantee document).
Form can be found here.
Recommended shipping method to supplier (Aton Ltd.)
We accept goods for service only in a clean and complete condition, including accessories (e.g. a light always including a charger).
Pack the product thoroughly to avoid transport damage. Do not send cash on delivery – shipment will be rejected.
Send the product to our complaint department:
DISTRIBUTION AND SERVICE CENTRE
664 71 Veverska Bityska
Method of processing the claim
Upon receipt of the goods you have sent, you will be informed by e-mail or telephone about the repair and the estimated duration of the repair.
If the defect cannot be removed, the defective product will be replaced by a product without defects. If this replacement is not possible, the claim will be closed by issuing a credit note for the defective product.
Pricelist of repairs
All warranty repairs are free of charge.
In the case of an unjustified complaint, the buyer may be charged for all costs associated with testing and repairing the product and any transport costs.
These Warranty Conditions and Complaints Procedure are valid from 1.11. 2019.